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whoops just noticed the web site's info i quoted has 112 as the urban legend emergency number, not 211.
i have found a few things about 211...
while it's a non-emergency number for local services such as suicide prevention, etc. it is also allegedly a way if you get a busy signal dialing 911 to get through to someone. can anyone verify?
in LA, California: http://www.211la.org
http://en.wikipedia.org/wiki/2-1-1 for more info....
2-1-1 is a special abbreviated telephone number reserved in Canada and the United States as an easy-to-remember three-digit telephone number meant to provide quick information and referrals to health and human service organizations.
Availability
United States
As of August 2007, the service is available to 198 million Americans in 42 states and Washington, D.C., or 68% of the national population. 21 states have complete 2-1-1 coverage, and it is available in Puerto Rico.